Access To ER Wait Times Enables Patients To Better Manage Emergency Care

Potential patients who have less severe medical emergencies now have access to the approximate wait time at the Emergency Room before they make the decision to go.

In an effort to create a better experience for patients, Saint Joseph Regional Medical Center (SJRMC) is publicizing wait times for the Emergency Rooms at both our Mishawaka and Plymouth hospitals.

The information will be accessible via a live RSS feed directly from inside the ER to the home page of www.sjmed.com, to a display inside the ER waiting areas at each hospital and to two outdoor billboards in South Bend and Mishawaka.

The wait time, defined as the time between when a patient walks in the door until the time they see a provider, will update every five minutes.  ER wait times are approximate and provided for informational purposes only.

“We understand that a visit to the ER is stressful enough,” says Gregor Staniszewski, SJRMC Emergency Department Director at the Mishawaka Campus. “Through this service, we are hoping to alleviate some of the anxiety that is associated with a medical emergency, and give our community access to the information they need to make best possible decisions for their health and well-being.”

ER wait times will also be available at your fingertips with the new Saint Joseph Connect smartphone application, available for download for Android and iPhone in July.

The Mishawaka Emergency Room is located at 5215 Holy Cross Pkwy., Mishawaka. The Plymouth Emergency Room is located at 1915 Lake Ave., Plymouth.

People experiencing major medical emergencies should always call 9-1-1.

About Saint Joseph Regional Medical Center
Saint Joseph Regional Medical Center (SJRMC) is a not-for-profit, multi-hospital healthcare system located in North Central Indiana, offering a full range of services. SJRMC includes: a 254-bed acute care hospital at our Mishawaka Campus; a 58-bed acute care hospital at our Plymouth Campus; a 40-bed Rehabilitation Institute; Outpatient services of the Elm Road Medical Campus; and the Saint Joseph Physician Network that includes 20 practices with over 40 physicians. All inpatient rooms at all SJRMC facilities are private.

A Catholic Ministry Organization of Trinity Health, SJRMC offers personalized, faith-based care paired with the latest in advanced medical technology and procedures. In January 2012 SJRMC was name one of the nation’s 15 Top Health Systems and awarded Top 5 for Small Health Systems. In July 2012, for the second year running, SJRMC was named one of the “Most Wired”.