Lisa McChesney, director of information systems at UPMC Hamot discusses her role in the “Big Bang” and the support UPMC facilities offer one another when EHR switches take place in sister facilities.
Lisa McChesney, director of information systems at UPMC Hamot discusses the technological challenges of the “Big Bang,” from network connectivity to active directory to resolving or modifying IP addresses. She also speaks to the importance of assigning someone with project management skills when looking for champions, as well as the importance of “seeking first to understand.”
Dr. Richard Long, SVP & CMO at UPMC Hamot explains in this video that, despite the support UPMC offered before, during, and after the “Big Bang,” he knew the day would come when UPMC Hamot would have to take ownership of the project and “do it on our own.” Long cites physician and nurse champions as vital for success.
David Gibbons, executive VP & COO at UPMC Hamot shares what lessons were learned during and after the UPMC Hamot transition – UPMC’s largest implementation to date. One of the biggest takeaways was to devote time and attention to building templates to keep the medical staff calm and the transition smooth.