FEATURED CONTENT

• Virtual Monitoring & How It Can Improve The Patient Experience

  10/22/2018

  In today’s digital world, customer experience is everything. In nearly every industry, consumers who are unsatisfied with the service they receive or by an experience they have with an organization will seek that service elsewhere. The healthcare industry has been known for lacking a positive patient experience, with grumblings of frustration with the healthcare system heard across the country.

• How On-Demand Care Clinics Can Avoid False Claims Penalties And Stay Compliant

  11/2/2018

  Processing an increasing number of claims can be a challenge for clinics without a billing service, not only because of the volume, but also because private payers have different policies and guidelines that can be confusing and difficult to keep up with. While many payers follow CMS (Centers for Medicare and Medicaid Services) guidelines, regulations can still vary by both state and payer.

• Improving Staff Training And Patient Education With Telehealth Data

  10/13/2016

  Have you ever taken the time to analyze data about your patients? Access to data about common chief complaints can create a valuable step in staff training — a step that can improve the patient experience. By David Thompson, CEO and chief medical officer, Health Navigator

• Overcoming Drug Shortages With Tech

  10/15/2019

  Medication shortages come with a substantial cost to pharmaceutical companies—loss of revenue, provider loyalty, and brand reputation pose significant and detrimental threats to business. Currently, the United States Food and Drug Administration (U.S. FDA) lists over 150 drug shortages, costing the United States $216M in labor and $200M in substitution costs, each year. As time and resources are invested heavily in drug discovery—approximately $2.6B is spent to bring a drug to market—it is vital that the medication supply chain is optimal to recoup investments.

• A Focus On The User Experience: Unlocking The Full Potential Of Your Patient Portal

  12/3/2018

  For many healthcare practices, having an online portal provides an easy way for patients to access their health information and receive online payments. But a patient portal has the potential to be so much more, delivering a wide range of benefits for patients and practices alike.

• Unhealthy Rise In Healthcare Fraud: 5 Tips For Protecting Patient Privacy

  3/21/2016

  Fraud is a serious and growing problem for all sectors, but healthcare is taking a bigger hit than most. According to one study, while other industries suffered average losses of 5.6 percent in 2015, in healthcare the losses were 6.1 percent — an almost 30 percent rise since 2007. This trend is predicted to continue with IDC Health Insights predicting one in three health records will be breached in 2016.