The Business Case for Patient And Consumer Engagement

This is the first of a series of issue briefs on patient and consumer engagement from Elsevier Clinical Solutions. This issue brief focuses on making the business case for patient and consumer engagement – especially as it relates to the services of hospitals, health systems, medical groups and payers. Subsequent issue briefs will zero in on implementation of patient and consumer engagement, team-based collaboration for patient engagement and new and emerging patient and consumer engagement trends. For more information on patient engagement solutions, visit elsevierpatientengagement.com.

Patient and consumer engagement are structured around sustainable behavior change – of patients, family members, caregivers and healthcare consumers. As a discipline, process and strategic priority, engagement flows throughout the continuum of care – from hospitals, health systems and physician practices to labs, imaging centers, pharmacies, retirement centers and long-term care facilities.