Revenue Cycle Management: Analytics At The Crossroads

By Amanda Griffith, Contributing Writer

By using analytics technology to measure revenue metrics across facilities and physicians, Orlando Health avoided $22.7 million in bad debt write-offs.

In the past, the use of business analytics helped healthcare organizations improve financial performance, but their use was traditionally confined to analysts and other financial specialists. Today, healthcare’s decision makers have increasingly seen the value of having access to analytics solutions that give them actionable insight into the information they need — at both the right time and the right level of detail. Jose Rivera, CMPE, corporate director, Physician & Professional Services at Orlando Health, has experienced this evolution firsthand.

Orlando Health is a $2.1 billion, seven-hospital enterprise whose growth has presented significant organizational challenges. Since 2006, the Orlando Health Physician Group (OHPG) has grown from 70 to 500 employed physicians. Prior to being acquired, these practices had a wide variety of billing systems and revenue cycle processes in place. As a result, Orlando Health struggled with revenue cycle management efficiency and accuracy.