How One Pharmacy Streamlined Clinician Communication While Remaining HIPAA-Compliant

While Carvajal has always looked to provide timely service to its customers, they also have to follow a strict workflow to stay in compliance when filling narcotics prescriptions. This requires multiple conversations with doctors and their staff in order to fulfill a prescription. According to Dr. Reuben Tenorio, a local hospice physician, communicating with any pharmacy is a timely and painful game of phone tag. Typically, he gets a voicemail from a nurse about a patient who needs a change in his or her prescriptions. Tenorio has to call the nurse back to give the OK. The nurse then calls the pharmacy, who in turn calls the doctor again to verify the prescription. Dr. Tenorio then has to fax over a formal copy of the order. When you multiply this by multiple patients, it ends up eating up a lot of the physician and his staff’s time, not to mention the pharmacy he is communicating with. The pharmacy saw this as a problem too. We were getting really concerned and frustrated about timing,” explains Tran. “There was a lot of waiting around for callbacks. And for a hospice patient, even a small delay can be a problem.” With the rise of smartphones and texting becoming a preferred method for communication, Carvajal decided it was time to find a new communication solution that would:

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