The Mount Sinai Health System Expands Press Ganey Partnership With Census-Based Surveying

The Mount Sinai Health System, an integrated health system comprising the Icahn School of Medicine at Mount Sinai and seven hospital campuses, has expanded its partnership with Press Ganey to capture deeper patient data through census-based surveying. Mount Sinai is one of the largest health systems in the New York metropolitan area, and the ability to segment at the department, service and unit level will enable the system to better pinpoint opportunities for improvement. Expanding the voice of the patient is considered a critical step for Mount Sinai in their continued efforts to offer more patient-centered care.

“Providing efficient, high quality care across a major health system is our most important priority, and we chose Press Ganey for its comprehensive tools, industry expertise and experience in fostering patient-centered care,” said Jeremy Boal, MD, Chief Medical Officer of the Mount Sinai Health System.

Press Ganey’s census-based surveying significantly increases patient data and enables shorter improvement cycles as a result of more rapid feedback.

“Mount Sinai is working with a diverse demographic in one of the most challenging health care environments in the country. By capturing the voice of the patient across the continuum of care, Mount Sinai will glean deeper insights to help deliver a more patient-centered experience,” said Patrick T. Ryan, CEO, Press Ganey. “We’re excited to partner with Mount Sinai as they fulfill their mission to provide high-quality, coordinated care for their patients.”

Mount Sinai also uses Press Ganey’s Quality Performer solution for data collection, reporting and analysis to help meet The Joint Commission and the Centers for Medicare and Medicaid Service (CMS) reporting requirements.

The Mount Sinai Health System includes seven hospital campuses, a medical school, 12-minority-owned free-standing ambulatory surgery centers, more than 45 ambulatory practices and 31 affiliated community health centers throughout the five boroughs of New York City, Westchester and Long Island.

About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including more than 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.