Mediclinic International Selects Press Ganey As Global Patient Experience Partner

Partnership Provides Consistent Patient Experience Measurement Platform Across Facilities on Three Continents

Mediclinic International, a private hospital group providing acute care and specialist-oriented multidisciplinary hospital services in South Africa, Namibia, Switzerland and the United Arab Emirates (UAE), signed a multi-year agreement with Press Ganey to better understand and improve the patient experience across the organization’s 69 hospital campuses. Using Press Ganey’s census-based surveying approach, Mediclinic will capture deeper patient experience data to generate insights and pinpoint opportunities for actionable improvement specific to each of the facilities’ unique patient populations.

“To improve the patient experience, we need a partner that can support our global organization in providing consistent, deep patient data to develop targeted action plans,” said Danie Meintjes, CEO of Mediclinic International. “Press Ganey’s ability to serve a wide diversity of languages, cultures and locations will enable us to better capture the voice of the patient and help fulfill our mission of delivering world-class care at every facility.”

With more than 26,000 staff members in total and over 9,500 hospital beds, Mediclinic International operates 49 hospitals throughout South Africa, three hospitals in Namibia, 15 private acute care facilities in Switzerland, and two hospitals and nine clinics in Dubai and Abu Dhabi, United Arab Emirates. The system’s core purpose is to enhance the quality of life for their patients by providing comprehensive, high-quality hospital services, focusing specifically on delivering quality clinical outcomes and positive patient experiences.

“Mediclinic’s continued focus on delivering patient-centered care aligns perfectly with our commitment to delivering solutions to reduce suffering and improve care coordination,” said Patrick T. Ryan, CEO of Press Ganey. “As one of the largest international health systems, deepening the voice of the patient through census-based surveying supports Mediclinic’s efforts to improve the patient experience across diverse global populations.”

About Mediclinic International
Mediclinic is a private hospital group with three operating platforms in Southern Africa (South Africa and Namibia), Switzerland and the United Arab Emirates. Its core purpose is to enhance the quality of life of patients by providing cost-effective acute care specialized hospital services. Mediclinic’ s vision is to become the benchmark of international private healthcare. Mediclinic puts science at the heart of its care approach. Mediclinic’ s focus is on providing the best possible facilities with international-standard technology, which is backed-up by sound medical expertise and the empathy of its nursing staff. For more information, visit www.mediclinic.com.

About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care— hospitals, medical practices, home care agencies and other providers— including more than 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.