Grace Health System Selects Patientco For Patient Payment Platform

Solution to enhance patient financial experience and optimize revenue cycle operations

Patientco, the market-leading healthcare payment technology company that optimizes the payment experience for healthcare providers and their patients, has been selected by Grace Health System, a multi-campus healthcare facility in Texas, as the organization’s patient-focused payments solution. With Patientco, Grace Health System, comprised of a medical center including a Grace Clinic and Grace Medical Center, will provide its patients with a single solution to quickly and easily pay their medical bills across multiple locations.

Grace Health System has grown to support more than 65 multi-specialty physician and mid-level providers at its locations. The medical center, supported by its providers, performs more than 800 surgeries a month and in excess of 10,000 emergency room visits annually. With this growth, and as patient costs and financial responsibility continue to rise, Grace realized the need to prioritize a patient-friendly payment system to help patients understand and easily pay their medical bills.

“Improving the patient financial experience of our patients was one of our main strategic objectives in the past year to provide meaningful value to both patients and our health system,” said Rory McCrady, Revenue Cycle Director at Grace Health System. “Patientco’s solution is helping Grace provide better customer service to our patients, enabling us to treat them like valued consumers while making sure our revenue cycle stays healthy.”

Through Patientco’s comprehensive patient revenue cycle platform, Grace Health System will provide its patients with:

• Convenient online access to pay bills, view account balances, and access statements and receipts;
• Full-color, plain language billing statements; and
• Multiple additional consumer-friendly payment options.

“We’re seeing more and more healthcare organizations recognizing the patient revenue cycle as an area they can look to address both patient satisfaction and their own long-term business success through improved technology,” said Bird Blitch, co-founder and chief executive officer at Patientco. “As we work with health systems like Grace, we’re committed to revolutionizing the patient financial experience with superior technology and equipping healthcare organizations to take control of their patient revenue cycle.”

For additional information about Patientco’s patient revenue cycle platform, visit www.patientco.com.

About Grace Health System
Grace Health System includes Grace Medical Center and Grace Clinic. Grace Health System provides innovative healthcare facilities dedicated to clinical excellence, delivering an enjoyable patient experience and providing best value. Emphasis is placed on the importance of a strong patient/doctor partnership in order to achieve healthcare goals, the positive effects of preventive medicine, and the need for convenience in a comfortable setting.

Grace Health System is equipped to best serve both outpatient and inpatient needs for the people of West Texas and Eastern New Mexico. It has grown to support more than 65 multi-specialty physician and mid-level providers, while offering over 20 Centers of Care. Patients have access to a variety of healthcare specialties and services under one roof, which provides them with the most cost-effective, convenient and comprehensive care.

Grace Medical Center is located at 2412 50th St., Lubbock, TX 79412.

Grace Clinic is located at 4515 Marsha Sharp Fwy, Lubbock, TX 79407.

About Patientco
Patientco is the market-leading provider of cloud-based patient payment technology that empowers healthcare providers and revenue cycle vendors to streamline payment processing, reconciliation, and reporting for increased business office effectiveness. Patientco goes beyond basic payment processing to connect every patient payment event throughout multi-facility networks—delivering unrivaled visibility into and control over the patient payment process. The result is improved cash flow, reduced A/R days, cost-saving efficiencies and increased patient and provider satisfaction. For more information, visit https://www.patientco.com/paymentshub/.