BoxTone Delivers First Mobile Service Management (MSM) Solution For Exchange ActiveSync

Extends BoxTone’s Unified EMM Platform with Real-Time Service Monitoring, Proactive Alerting and Support Diagnostics for Exchange ActiveSync-Connected Mobile Devices

Las Vegas, NV and Columbia, MD, – BoxTone, the innovator of unified Enterprise Mobility Management (EMM), today announced the availability of BoxTone for Exchange ActiveSync, enabling enterprise IT and managed service providers (MSPs) to proactively monitor and support their end-to-end Microsoft Exchange ActiveSync environments. With mobile device use surging in the enterprise driven by BYOD and always-on service expectations, BoxTone for Exchange ActiveSync delivers the control IT needs, supportability users demand, and reliability the business requires for wide-scale, mission-critical Exchange ActiveSync-connected mobile deployments.

Exchange ActiveSync is already the most widely-used enterprise mobile messaging platform, with Gartner^[1] estimating more than 50% of the installed base of Microsoft Exchange Servers relying on IT  to deliver email to mobile devices.  With organizations scaling their mobile deployments at a stunning rate, enterprise IT and service providers are facing new and unforeseen challenges managing, supporting, and troubleshooting the delivery of critical mobile services, such as email, calendar and contacts.  BoxTone’s industry-first Mobile Service Management (MSM) Solution for Microsoft Exchange ActiveSync delivers real-time mobile performance monitoring, proactive alerting and automated support diagnostics crucial to scaling mobility successfully.

“Mobile email is absolutely mission-critical for organizations and the productivity of employees hinges upon the quality of the ActiveSync service,” said Brian Reed, Chief Product Officer of BoxTone.  “Every enterprise that depends on mobile messaging as a tier 1 service will need to proactively monitor and support ActiveSync-connected mobile devices as part of their mobility management strategy.”

 "No matter how well IT designed and implemented their enterprise messaging infrastructure for the PC era, when you try to scale thousands of new Exchange ActiveSync-connected mobile devices, such as smartphones and tablets, that explosion of mobile endpoints stress the existing enterprise infrastructure in unpredictable ways, leading to service quality issues and increased support costs," Reed continued. 

Building upon 12 years of innovation in service management and 7 years of innovation in Enterprise Mobility Management with the world’s largest most complex mobile deployments, the BoxTone for ActiveSync solution delivers three critical Mobile Service Management capabilities.

• Real-time performance monitoring of all mobile connections and Microsoft Exchange ActiveSync synchronizations with dynamic performance learned baselines, predictive analytics, and proactive alerting of emerging issues to prevent downtime failures that impact users and the business, such as proactive detection and alerts for mailbox throttling or dropped connections building up in the environment.
• Dashboards, consoles and reports for Microsoft Exchange ActiveSync operations teams with end-to-end status of service quality across all mobile devices, carriers, Client Access and Mailbox Servers, and network infrastructure for real-time visibility and control essential to meeting service level agreements (SLAs), such as showing real-time connection status for all data flows between devices, CAS and Mailbox Servers.
• Consoles for service desk teams to support fast first call resolution leveraging automated diagnostics, embedded expert knowledgebase and “click-to-fix” actions in order to shorten mean time to repair (MTTR) and enable existing teams to support mobile users without adding head count for lower mobile support costs, such as instantly identifying issues where a mailbox server is throttling for a specific user’s device or for re-setting the Microsoft Exchange ActiveSync device pairing.

BoxTone's unified Enterprise Mobility Management (EMM) platform addresses the entire mobile lifecycle including device management, app management and service management. BoxTone delivers real‐time centralized monitoring and control of all mobile devices including Google Android, iPhone and iPad, BlackBerry and Windows Phone as well as all connection methods, including Microsoft Exchange ActiveSync, Good and BlackBerry BES. Unlike other point products that configure devices or monitor solely Exchange servers themselves, BoxTone is the only platform that delivers patented technology to proactively monitor and support Microsoft Exchange ActiveSync by using the real-time activity, health and performance of each mobile user for visibility and control of the entire mobile environment.

BoxTone for ActiveSync is available immediately. Register here for live webinar

^[1] Source: Gartner Magic Quadrant for Enterprise Wireless Email Market, 27 Dec 2011

Extends BoxTone’s Unified EMM Platform with Real-Time Service Monitoring, Proactive Alerting and Support Diagnostics for Exchange ActiveSync-Connected Mobile Devices

Las Vegas, NV and Columbia, MD, April 9, 2013 – BoxTone, the innovator of unified Enterprise Mobility Management (EMM), today announced the availability of BoxTone for Exchange ActiveSync, enabling enterprise IT and managed service providers (MSPs) to proactively monitor and support their end-to-end Microsoft Exchange ActiveSync environments. With mobile device use surging in the enterprise driven by BYOD and always-on service expectations, BoxTone for Exchange ActiveSync delivers the control IT needs, supportability users demand, and reliability the business requires for wide-scale, mission-critical Exchange ActiveSync-connected mobile deployments.

Exchange ActiveSync is already the most widely-used enterprise mobile messaging platform, with Gartner^[1] estimating more than 50% of the installed base of Microsoft Exchange Servers relying on IT  to deliver email to mobile devices.  With organizations scaling their mobile deployments at a stunning rate, enterprise IT and service providers are facing new and unforeseen challenges managing, supporting, and troubleshooting the delivery of critical mobile services, such as email, calendar and contacts.  BoxTone’s industry-first Mobile Service Management (MSM) Solution for Microsoft Exchange ActiveSync delivers real-time mobile performance monitoring, proactive alerting and automated support diagnostics crucial to scaling mobility successfully.

“Mobile email is absolutely mission-critical for organizations and the productivity of employees hinges upon the quality of the ActiveSync service,” said Brian Reed, Chief Product Officer of BoxTone.  “Every enterprise that depends on mobile messaging as a tier 1 service will need to proactively monitor and support ActiveSync-connected mobile devices as part of their mobility management strategy.”

 "No matter how well IT designed and implemented their enterprise messaging infrastructure for the PC era, when you try to scale thousands of new Exchange ActiveSync-connected mobile devices, such as smartphones and tablets, that explosion of mobile endpoints stress the existing enterprise infrastructure in unpredictable ways, leading to service quality issues and increased support costs," Reed continued. 

Building upon 12 years of innovation in service management and 7 years of innovation in Enterprise Mobility Management with the world’s largest most complex mobile deployments, the BoxTone for ActiveSync solution delivers three critical Mobile Service Management capabilities.

• Real-time performance monitoring of all mobile connections and Microsoft Exchange ActiveSync synchronizations with dynamic performance learned baselines, predictive analytics, and proactive alerting of emerging issues to prevent downtime failures that impact users and the business, such as proactive detection and alerts for mailbox throttling or dropped connections building up in the environment.
• Dashboards, consoles and reports for Microsoft Exchange ActiveSync operations teams with end-to-end status of service quality across all mobile devices, carriers, Client Access and Mailbox Servers, and network infrastructure for real-time visibility and control essential to meeting service level agreements (SLAs), such as showing real-time connection status for all data flows between devices, CAS and Mailbox Servers.
• Consoles for service desk teams to support fast first call resolution leveraging automated diagnostics, embedded expert knowledgebase and “click-to-fix” actions in order to shorten mean time to repair (MTTR) and enable existing teams to support mobile users without adding head count for lower mobile support costs, such as instantly identifying issues where a mailbox server is throttling for a specific user’s device or for re-setting the Microsoft Exchange ActiveSync device pairing.

BoxTone's unified Enterprise Mobility Management (EMM) platform addresses the entire mobile lifecycle including device management, app management and service management. BoxTone delivers real‐time centralized monitoring and control of all mobile devices including Google Android, iPhone and iPad, BlackBerry and Windows Phone as well as all connection methods, including Microsoft Exchange ActiveSync, Good and BlackBerry BES. Unlike other point products that configure devices or monitor solely Exchange servers themselves, BoxTone is the only platform that delivers patented technology to proactively monitor and support Microsoft Exchange ActiveSync by using the real-time activity, health and performance of each mobile user for visibility and control of the entire mobile environment.

BoxTone for ActiveSync is available immediately. Register here for live webinar

^[1] Source: Gartner Magic Quadrant for Enterprise Wireless Email Market, 27 Dec 2011