Care management has become a high priority for hospitals nationwide due to an increased focus on patient-centered care, a shift to value-based payments, and an aging population. Implementing a comprehensive care management program is a natural and necessary solution to such changes as it helps connect providers, control costs, and improve patient outcomes across the care continuum.
As the focus on population health and care management has increased, healthcare technology has been thrust into the spotlight as the key to succeed in this arena. While technology is a necessary part of the care management program, it is not the silver bullet to succeed. Organizations must establish clear objectives, prioritize investments, develop a flexible workforce, and build a culture centered around the initiative.
We recognize that each hospital is in a different place on its path to care management. With this in mind, we have developed a comprehensive guide to help any organization create, implement, and operate an effective program. In the guide, we outline five steps that organizations should follow to build a care management infrastructure and successfully operate the program.