In the healthcare IT space, there are two buzzwords du jour: artificial intelligence (AI) and machine learning (ML). These concepts—which are often used interchangeably but have distinct meanings—have been linked to everything from drastically changing future patient experiences (undoubtedly true) to completely replacing physicians with robots (not likely).
Guest Column |
By Dr. Jeff R. Livingstone, Unisys Corporation
The customer experience is the key to succeeding in the future of medicine. Ultimately, those organizations that leverage AI and advanced analytics to their full potential will be best suited to deliver a seamless experience to their customers – by giving patients more control over their own healthcare.