How Does A Large Health System Drop Two A/R Days?

Adventist Health is a not-for-profit, faith-based health care system headquartered in Roseville, Calif., just east of Sacramento. Affiliated with the Seventh-day Adventist Church, the facilities are located throughout California, Hawaii, Oregon and Washington. The Adventist Health network includes 17 hospitals with more than 2,800 beds, 25 rural health clinics, 14 home care agencies, numerous clinics and outpatient facilities, three joint-venture retirement centers (with a fourth on the way) and more than 17,500 mission-driven employees.

While exploring new alternatives in a revenue cycle vendor, Adventist Health discovered SSI. In comparison to past vendor relationships, Frank Long, Corporate Director of Patient Financial Services for Adventist Health, felt like he was dealing with real people while working with SSI. "A key difference is that we have access to almost anyone within the organization. They know who we are and they will talk to us at any time," said Long, who has access to the chief executive officer as well as some of the vice presidents. "We did not have this with the other vendor we had previously Our association with SSI feels like a real partnership. It makes us feel important and, in turn, SSI is important to us."

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