One of the many aspects that insurers focus on to create more value through their health plans is to improve communication with the members. In the era of growing digitization, most payers have started to offer online services. However, many beneficiaries still use traditional channels to interact with insurers. Does it imply that members are averse to using digital channels for communication?
As I was going through the metal detector at the airport, I tossed my pager in the bin. The security official looked at me and said, “You work in healthcare, don’t you?” I asked, “Why do you say that?” She said, “No one else uses pagers except for people in healthcare.” Her comment struck me; I thought, Wow. She is totally right.
As technology continues to permeate the healthcare industry, ensuring that technology partners are compliant with the most current security regulations in order to protect sensitive patient data has become critically importance. With more data in the cloud than ever before, and the imminent threat of a data breach continuously on the rise, it is no surprise just how significant protecting patient data has become.