Carilion Clinic Decreases A/R Days With SSI

When comparing past vendor relationships, Chris Brown, Project Consultant, Revenue Cycle Management at Carilion Clinic in Roanoke, Virginia, thinks The SSI Group, Inc. (SSI) and Epic Systems Corporation (Epic) are a winning combination. Carilion Clinic is a long-time SSI customer and has been an Epic customer since July of 2008. Through the use of several SSI products, all of which integrate with Epic, Carilion has successfully yielded an impressive 47-52 range in A/R days for hospital billing and 25-30 days for professional billing.

This tight vendor integration enables a more connected revenue cycle where workflow inefficiencies are minimized, costs are reduced and the expanding demands of sharing revenue cycle data are more easily met.

Most noteworthy may be the way Carilion uses ClickON Bill Date Note Posting, ClickON Confirmation Note Posting and ClickON Claims Status Module to automatically populate work queues and workflow logic within Epic. This procedure reduces confusion on the front-end and is a crucial part of Carilion’s daily billing cycle.

“I would definitely recommend SSI as a claims vendor to Epic customers based on the success we have had at our facility,” said Brown.

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