Workforce Management Solution Improves Safety And Patient Outcomes

Thomas Jefferson University Hospitals, a 969-bed academic medical center within the Jefferson Health System, employs 6,717 at five locations around Philadelphia and the surrounding communities. Thomas Jefferson University Hospitals are ranked among the nation's top medical centers by US News & World Report in 11 specialties, and the organization’s Center City Campus has been granted MAGNET® recognition for nursing excellence from the American Nurses Credentialing Center, a subsidiary of the American Nurses Association.

Challenges

• Replace a scheduling system that was manual, labor-intensive, and inaccurate.
• Identify system-wide staffing needs and improve scheduling across a six-week scheduling cycle.
• Match skills and qualifications of clinicians to patient needs for the best patient care.
• Monitor the number of shifts and hours staff are working to comply with patient safety guidelines.
• View staffing ratios and skill mix in real time.
• Ensure staff maintained appropriate licenses and certifications.

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