San Joaquin General Improves Patient Outcomes & HCAHPS Scores

San Joaquin General Hospital (SJGH) is a 196-bed general acute care facility providing a full range of services including General Medical/ Surgical Care, High- Risk Obstetrics and Neonatal Intensive Care, Pediatrics and Acute Physical Medicine and Rehabilitation and has several specialty clinics. SJGH’s physician residencies are affiliated with the University of California, Davis School of Medicine. The hospital also has a pharmacy residency, and is a teaching site for the University of the Pacific School of Pharmacy.

COMMUNICATION CHALLENGES

With hundreds of patients being admitted, seen and discharged on a daily basis at SJGH, nurses relied heavily on the overhead paging system to alert doctors and relay critical messages to staff . This was not only creating a disruptive environment for patients, but also negatively impacting the hospital’s HCAHPS score. SJGH realized it needed a better way to quickly communicate with clinical staff without making so much “noise.”

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