Press Ganey White Paper: Census Based Surveying Supports Competitive Advantage

Capturing a Higher Volume of Patient Voices Advances Patient Experience Efforts

Press Ganey Holdings, Inc. recently released a white paper introducing key insights and best practices demonstrating that Census Based Surveying (CBS) can help health care organizations improve performance, increase patient loyalty and grow market share. The white paper, Census Based Surveying for Today’s Consumer-Driven Industry, illustrates that the collection, analysis and transparent reporting of scientifically valid patient experience data is essential to understanding patient needs to reduce suffering and improve outcomes.

The CBS approach leverages technology with the ability to capture the voice of every patient and deliver robust datasets for all care settings. Findings demonstrate that the increased volume and shorter response cycle enable health care organizations to get actionable insights into the hands of providers more quickly, influencing their competitive position. Utilizing this multi-mode data collection method gives organizations the strategic advantage to:

• Derive more detailed, targeted insights
• Collect reliable sample sizes to help achieve greater organizational alignment and accountability among caregivers
• Support internal and external performance transparency with scientifically rigorous data
• Accelerate performance improvement cycles

“As the health care market place becomes increasingly competitive and consumer-centric, the need for rigorous data collection across care settings has become a high priority for health care organizations,” said Patricia Riskind, Chief Client Experience Officer at Press Ganey. “Insights derived from the CBS method help leaders identify targeted performance opportunities that can enhance their organizations’ ability to meet patients’ needs, reduce suffering and grow market share in today’s competitive environment.”

The Press Ganey white paper, Census Based Surveying for Today’s Consumer-Driven Industry,is available for download at PressGaney.com.

About Press Ganey
Press Ganey Holdings is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities.