Nuance Receives High KLAS Rankings For Quality And Clinical Documentation Improvement Offerings

Healthcare Clients Demonstrate Confidence and Satisfaction with Nuance Driving Better Patient Care and Regulatory Reporting

Nuance Communications, Inc. recently announced that it has been rated #1 for regulatory reporting in the industry report, “Quality Management 2014: The Race Gets Closer,” issued by KLAS Enterprises. The report surveyed more than 200 healthcare providers on their satisfaction with vendors’ quality management offerings, including regulatory reporting, benchmarking, safety/risk management, and effectiveness in improving patient care. This is Nuance’s second recent KLAS accolade as their J. A. Thomas & Associates clinical documentation improvement (CDI) solutions unit was recently one of the highest ranked in the report “CDI Services: Providing Light to Documentation Darkness .” When KLAS looked at vendors with more than 50 recent client implementations, Nuance CDI outperformed the others. This demonstrates solution scalability, a factor that KLAS highlights as setting CDI firms apart.

Nuance is the only health IT vendor highly rated in both of these KLAS reports, as well as the recent “Hospital-Based CAC 2014: Minimizing the Productivity Gap ” report, in which the Nuance Computer-Assisted Coding solution also performed well with clients demonstrating strong productivity gains, based on preliminary data.

Collectively, the company has demonstrated a strong leadership position in clinically-focused CDI, quality management and CAC solutions that help healthcare organizations successfully meet industry challenges including ICD-10 planning and productivity improvements, and increased focus on quality outcomes, regulatory compliance, and appropriate reimbursement.

“The future of healthcare is largely dependent on the shift to value-based payment models,” explains Tony Oliva, DO, MMM, FACPE, national medical director, Nuance Communications. “Healthcare organizations are looking to implement streamlined solutions that can help them accurately capture the severity of their patients' conditions, and measure and report the level of care their clinicians are providing to ensure their organizations are reimbursed appropriately. Additionally, they are reporting core measures and quality metrics to CMS and Joint Commission, and face state and federal oversight to ensure they are taking steps to keep patients safe and optimize care.”

Better Clinical Data, Better Patient Care
Nuance had the highest ratings in regulatory reporting – a category that requires vendors to keep up with frequent requirements changes in order to ensure both accuracy and timeliness. The KLAS Quality Management report found that 100 percent of Nuance clients rely on this functionality, compared to the industry average of 74 percent.

“Nuance's two best strengths are ease-of-use and customer service. If we have a concern or a problem, they are right on it, and they help us out as much as they can. They do very well with communicating what is new, what is coming down the road, and how it is going to affect us. They are always there when we need them,” says one Nuance client in the report.

Nuance’s end-to-end CDI solutions have helped more than 500 hospitals improve clinical documentation through a physician-centered approach that focuses on documentation at the point of care, resulting in more accurate and complete patient records. In July, Black Book honored Nuance as the #1 performing vendor for CDI. This award was based on client experience and customer satisfaction reported during interviews with more than 2,600 healthcare CFOs, CIOs, and business and financial staff members.

Additional information on the Nuance solutions, Clintegrity 360 | Quality Measures, Clintegrity 360 | Performance Analytics, Clintegrity 360 | CDI, featured in these recent KLAS reports is available, including a white paper on how Montefiore Medical Center achieved up to 100% core measures ratings as well as one on “Clinical Documentation Improvement and Its Value in the Future of Healthcare Reform.”

About Nuance Communications, Inc.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, visit www.nuance.com.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience.