Case Study

Making Sure That Medical Data Is Always Available

Source: Connection

Nonprofit healthcare organization deploys backup solutions for faster IT recovery time and stronger protection of medical data to better serve its patients.

For a New York nonprofit healthcare organization, backing up medical data is an integral part of giving employees the tools to do their work. “All of our clinical records are online — information about clients, the results of assessments, nurses’ notes, and so forth,” says J.F., Director of Information Technology.

But the organization’s existing backup solution, which backed up 750 Microsoft Exchange Server mailboxes, was not doing the job. “In a 2-4 hour period, our nurses can talk to maybe 10-20 clients or so. With our old backup product, the replication delay was easily 2-4 hours,” states J.F. “So we were vulnerable for that time because if something happened and we lost that data, clinicians couldn’t remember what was in their notes. We always felt really uncomfortable about this.”

The IT staff needed a solution that was not only cost-effective for a nonprofit, but also provided high availability for disaster recovery while significantly reducing the organization’s recovery time objectives. “We were using EMC Replication Manager for data recovery and VMware/Platespin for server/host recovery,” says I.R., an IT team member. “But the data replication was unreliable and the time to recover VMware servers was lengthy.”

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