News Feature | September 15, 2014

HIT Helps Prioritize Patients

Katie Wike

By Katie Wike, contributing writer

Patient Priority Technology

The use of simple technology solutions can go a long way to making patients feel at home and improve outcomes.

How can providers leverage technology to increase care and give their patients a better experience? An infographic from Innovation Health Jam provides some tips make your patients feel at home.

1. Reduce wait times with online scheduling - Even in the ER scheduling ahead of time can be easier for patients. For example, a person with foot pain doesn’t need to sit in a waiting room full of sick people, but rather can schedule a time to come in later in the day and wait in the comfort of home. Seventy-five percent of patients wait more than 15 minutes in the ER, and 87 percent of patients that visit the ER don’t require hospitalization.

2. Use mobile alerts to let patients know of appointment delays - Nothing frustrates patients more than long times spent in the waiting room. Provide the option of mobile alerts for your patients so they can track if their appointment is on schedule or will be delayed.

3. Use telehealth to triage patients - Not all patients who call 911 need a trip to the ER. Use a telemedicine service to connect first responders to doctors. Patients can then speak to an ER doctor without the ambulance ride and determine if hospitalization is necessary.

4. Use smartphones for telehealth - Some services are now available through smartphones. For example dermatology, x-rays, and eye exams can be done via smartphone. Even if you don’t use mobile phones for telehealth, use them to connect with your patients; 4 out of 5 smartphone users want mobile interaction with doctors.

5. Encourage electronic medication reminders - Set up mobile reminders for your patients to alert them when it’s time to take medications or test blood sugar. This type of app is especially useful when patients must follow specific instructions prior to or after surgery. One study found patients who received pre-surgery reminders were less likely to develop post-op infections.