HIPAA-Compliant Texting Rollout Connects Care Team Staff

With an entire network of medical offices, physicians, care providers, and nurses, NAMM California was experiencing significant communication delays, particularly between their hospitalists, case managers, medical directors and nurses. Staff was using basic SMS to text colleagues with patient updates and instructions, but knew they tried to be discrete as possible when discussing patients as it could risk PHI and result in a HIPAA violation.

In addition, with staff being spread across multiple facilities, it was difficult for staff to reach one another and relay patient information. Nurses had trouble getting ahold of doctors via telephone and email, while response times were lagging around 3-4 hours. In turn, this slow communication process was also causing a delay in patient discharges. They needed a more efficient way to communicate patient health updates in a HIPAA compliant manner. They wanted a secure messaging solution that would enable them to...

Download the full case study below to learn more.